Refund Policy
At D&D Classic Automotive LLC, we take pride in providing top-notch
car service and repair. We are committed to ensuring that all of our customers
receive the highest quality of service and are fully satisfied with our work. This
Refund Policy outlines the circumstances under which refunds will be considered and
the procedure for requesting a refund. By using our services, you agree to the terms
laid out in this Refund Policy, which complies with U.S. consumer protection laws.
1. Customer Satisfaction Guarantee
- If you are not satisfied with the car service or repair provided, please contact
us within 7 days from the completion of the service to address
your concerns.
- If our work was not performed to the agreed-upon standards, we will offer a
resolution, which may include a refund, complimentary service, or a corrective
repair depending on the situation.
- Refunds will only be issued for services that were not completed as per the
agreed scope or that were proven to be defective in terms of quality.
2. Refund Eligibility
- To qualify for a refund, the issue must be related to a fault in our workmanship
or failure to perform the services as described in the initial agreement.
- Refund requests must be made in writing to joannapowell@ddclassicauto.com
within 7 days of the service completion.
- If your refund request is approved, we will process the refund through the
original method of payment within 10 business days.
3. Cancellations and Rescheduling
- If you wish to cancel or reschedule your service appointment, you must notify us
at least 48 hours prior to the scheduled service time.
- Cancellations made less than 48 hours before the scheduled service time will be
subject to a 25% cancellation fee.
4. Non-Refundable Situations
- Refunds will not be granted for dissatisfaction related to the customer’s change
of mind or personal preferences after the service has been completed.
- We cannot offer refunds for services that were performed correctly but were not
to the customer's satisfaction, unless there was an error on our part.
- Refunds will not be provided for any damage to parts or vehicles after the
service has been completed and accepted by the customer.
5. How to Request a Refund
- To request a refund, please contact us at:
- Upon receipt of your refund request, we will review your case and respond within
3 business days.
If you have any questions or concerns about this Refund Policy, please don't hesitate
to reach out to us. At D&D Classic Automotive LLC, we value our
customers and are dedicated to delivering the best service possible. We appreciate
your trust in us and aim to resolve any issues that may arise promptly and
professionally.